Accessibility Commitment — Sanderstead Garden Care

We provide landscaping and maintenance across the area, and this accessibility statement explains how our gardening services in Sanderstead strive to be inclusive. Our goal is to ensure that people of all abilities can access information about our services and engage with on-site visits, consultations and practical gardening support. This statement covers our digital presence and our in-person processes for Sanderstead gardening services and related outdoor care.

We are committed to following recognised best practices, and where relevant we reference WCAG 2.1 AA standards to guide our approach. That means we aim to make our communications clear, our booking and enquiry steps perceivable, operable, understandable and robust for as many users as possible. Our local gardening Sanderstead teams receive training to support accessible interactions with clients and to respect reasonable adjustments.

Scope: This statement applies to our promotional materials, online information about Sanderstead gardening services and the way we deliver on-site tasks such as garden clearance, planting and routine maintenance. It does not extend to third-party platforms beyond our control, but we work with partners to encourage accessible practices.

Our website and service information are designed to support assistive technologies, including screen readers, by using semantic HTML, clear headings and descriptive link text. We aim for compatibility with common screen-reader software used by customers seeking gardening services in Sanderstead. Key features include:

• Screen-reader support: meaningful heading structure, ARIA where appropriate, and alt text for images of gardens and tools.
• Keyboard navigation: interactive controls and forms operable by keyboard alone so users can request Sanderstead gardening services without needing a mouse.
• Readable content: plain-language descriptions of services, pricing guidance, and clear steps for arranging visits.

We actively test pages and booking flows using keyboard-only navigation to ensure that focus order is logical and that interactive elements such as booking buttons and form fields are reachable and labelled. This improves access for people with mobility impairment, as well as those using alternative input devices to engage with local gardening services.

We maintain a programme of manual and automated checks to support ongoing compliance with WCAG 2.1 AA. Our maintenance routine covers clear colour contrast, scalable text, and avoidance of content that flashes; these help make visual information about Sanderstead gardening accessible. Staff are encouraged to report issues and suggest improvements through internal channels.

Known limitations and planned improvements

Some elements remain under review — for example, layered maps and third-party booking widgets. We are working to ensure these components meet keyboard and screen-reader expectations or to provide accessible alternatives. If an element does not meet your needs, we will offer equivalent information or a manual process to arrange the gardening support you require.

Alternative formats: On request we can supply service descriptions, quotations and invoices in different formats. Please state the format you need, and we will aim to provide materials in an accessible form, such as large print or simplified text, within a reasonable time.

How to request assistance or report an accessibility issue: if you need help accessing information about our Sanderstead gardening services or require a particular adjustment when arranging a visit, please contact our accessibility coordinator via the contact options listed on our public pages. When you reach out, tell us the nature of the barrier, the service you are enquiring about and your preferred way of receiving information. We aim to respond promptly and to handle requests with discretion and care.

We review this accessibility statement periodically and update it as improvements are made to our digital content and operational processes. Our approach to inclusive gardening services in Sanderstead is ongoing: we welcome practical suggestions on how to make information and on-site practices better for everyone.

Accessibility officer response times and commitments: We endeavour to acknowledge accessibility requests quickly and to outline an action plan or workaround where immediate fixes are not possible. Our local teams are briefed to offer courteous, effective support during site visits, including clear verbal descriptions of proposed work and safe, accessible on-site arrangements whenever feasible.